Support - Philly Trolleys

Common Questions

App Shows No Trolleys PCC Trolleys most often run from early morning through the early evening, but on some days Trolleys may run more or less often. Sometimes, no Trolleys run at all. Both buses and Trolleys cover the SEPTA Metro G route, and when there are no Trolleys running, you will see only buses.
Times Seem Inaccurate All vehicle times, positions, and ID numbers come from SEPTA's public feed, which updates about once per minute. This feed occasionally lags. Arrival estimates are estimates. Note too that both SEPTA Metro heavy rapid transit lines, the B Subway Lines (B1, B2, B3, also called the Broad Street Line or BSL) and the L Line (the El, the Market-Frankford Line, or the MFL), are not given real-time tracking data by SEPTA. As a result, timing estimates for any directions involving the B or the L are educated guesses based on standard headways on those lines.
Data Is Unavailable SEPTA's feed occasionally goes quiet. Try tapping Refresh or restarting the Philly Trolleys app after a few minutes. If the problem lasts more than 15 minutes, please use the form below to report it.

Message Cris on LinkedIn, or send a note with the form. Bug reports with a screenshot and the time you saw the problem are the most helpful.

Not affiliated with SEPTA.